A manufacturer turns thousands of SOPs into one trusted assistant

MICRODOT built an internal knowledge agent with Microsoft Copilot Studio. It
answers employee questions in plain language, inside Microsoft Teams, using
only approved company documents.

Copilot

Sharepoint

Team

Region

Asia

Industry

Manufacturing

Company Size

250-500

Challenge

Knowledge existed. People could not reach it, Procedures were hard to find, New hires ramped slowly, Experts became a help desk

Solution

One assistant, grounded in approved documents, MICRODOT built a Copilot Studio agent grounded on the company's SharePoint knowledge base and surfaced it inside Teams, where employees already work

Impact

Faster answers, freed experts, controlled risk, Seconds to an approved answer, Reduced routine load on quality and HR, Faster new hire onboarding, Governed answers, by design