Managed Support
Enterprise Managed Support Built for Uptime, Continuity and Long-Term Performance
Keep your Dynamics 365, Power Platform, Azure, Microsoft 365 and connected infrastructure performing at full strength with proactive monitoring, structured incident management, preventive maintenance and ongoing optimization that go well beyond break-fix.
Support Overview
A Retained Support Partner Not a Break-Fix Desk
Microdot manages the day-to-day technology responsibilities that keep your organization productive, secure and resilient combining proactive monitoring, service-desk discipline, structured escalation and continuous improvement under one accountable model.
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Dynamics 365 Environment Monitoring
Track system health, availability, capacity and performance so small issues are caught before they interrupt the business.
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Microsoft 365 User Support
Structured triage, ownership, escalation, root-cause analysis and closure tracking for every user incident.
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Azure Infrastructure Management
Experienced engineers who know your environment, priorities and escalation paths managing your cloud day to day.
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Power Platform Administration
Flexible coverage that scales with new users, apps, sites and service requirements.
SERVICES BREAKDOWN
Managed Support Services That Go Beyond Break-Fix
One dependable model that brings together monitoring, structured incident response, preventive maintenance, security discipline and recovery readiness across your environment.
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Proactive Monitoring & System Health
Monitor availability, capacity, alerts, endpoints and infrastructure health across business systems to maintain stability.
Incident Management & Resolution
Log, classify, prioritize, resolve, escalate and document incidents with clear ownership, SLAs and communication.
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Preventive Maintenance & Optimization
Review performance trends, remove bottlenecks and tune configurations before issues become disruptions.
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Security, Patching & Compliance
Patching, access reviews, security hygiene, audit readiness and compliance-focused administration.
Backup & Recovery
Verify backup status and recovery readiness, support restoration and maintain business-continuity plans.
User Coaching & Application Guidance
User assistance, troubleshooting, onboarding, new-user setup and day-to-day application guidance so adoption stays strong.
Support Process
How Our Support Model Works
Dependable support depends on repeatable, accountable process. Microdot follows a structured, closed-loop cycle for visibility, response, resolution and continuous improvement.
Monitor
Continuously monitor Dynamics 365, Azure and Microsoft applications for performance, availability and early risk signals.
Detect & Prioritize
Identify and classify workflow, integration, security and performance issues by severity and business impact.
Resolve & Restore
Apply structured diagnosis, escalation and rapid response to close incidents with accountability and user confirmation.
Optimize
Address recurring issues, tune performance and improve configurations and support quality.
Report
Share support activity, trends, SLA status and improvement recommendations.
How Our Managed Support Services Work
We turn your Microsoft environment into a well-run, continuously improving system moving you from reactive support to a proactive, intelligence-led model that keeps everything running smoothly and aligned to your business.
Troubleshooting
We find the root cause the what, why, where and how then plan resolution with clear timelines and costing.
Performance Monitoring & Alerts
We proactively track system health and key metrics with real-time alerts, so issues are addressed before they impact the business.
Proactive System Optimization
We monitor your Microsoft ecosystem, apply security patches and maintenance, and tune performance for stronger ROI.
Custom Enhancements & Integrations
We extend your Dynamics 365 environment with tailored add-ons, integrations and automation aligned to your goals.
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Ongoing Support
We recommend new features and add-ons for your environment and train new users on capabilities as your needs evolve.
Support That Adds Value Over Time
Managed support isn’t only about keeping systems stable it’s about helping your business get more from its technology investment. Our retained model includes regular optimization reviews, release and version management, and roadmap-aligned planning, so your environment keeps improving rather than just enduring.
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Optimization reviews to surface unused capabilities and improvement opportunities
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Proactive version and release management to keep systems current
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Guidance on new features, AI enhancements and platform updates
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Roadmap planning and phased capability expansion
This closed-loop approach ensures continuous improvement, reduced downtime, and long-term system reliability.
Frequently Asked Questions
Proactive monitoring, structured incident management, preventive maintenance, performance optimization, security & compliance, backup & recovery, and user enablement across your Microsoft and connected environment.
Response is severity-based under your SLA: critical issues get immediate response, high-priority within 2–4 hours, and standard requests within one business day.
Yes. We offer tiered plans including 24/7 coverage for business-critical platforms and applications that cannot tolerate downtime.
Yes. After a structured discovery and assessment of your setup, we onboard and manage environments originally implemented by other vendors.
Managed support focuses on applications, user assistance and incident resolution; Managed IT Services focuses on infrastructure servers, networks, cloud and long-term security architecture. Many enterprises combine both.