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Building materials and ceramics distributor rolls out Dynamics 365 Field Service

Field Service Transformation

Field Service

Field Service

Team

Team

Power Platform

Power Platform

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Region

Asia

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Industry

Manufacturing

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Company Size

650-700

Challenge

Service scheduling was manual and inefficient. Dispatch depended on a whiteboard and phone calls, which capped how much work the team could absorb

Solution

We implemented Dynamics 365 Field Service as the single system for the service arm, covering the dispatcher, the technician and the customer

Impact

Pilot in one region, Tune scheduling and mobile,Expand region by region

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