D365 Sales and a dealer portal replace phone ordering across 200+ dealers
Dealers now check live pricing, stock availability and shipment status themselves. Sales leadership finally sees the pipeline.
Sales Insight
Sales
Power Platform
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Region
Asia
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Industry
Manufacturing
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Company Size
500+
Challenge
A national dealer network was being run on phone calls and email threads, Dealer orders, pricing and inventory availability were all handled manually. That cost the internal team hours on routine questions, left leadership without a forecast to rely on, and let leads go cold before anyone followed up.
Solution
One system for the sales team, one portal for the dealer network, MICRODOT delivered both sides of the relationship: Dynamics 365 Sales inside the business, and a Power Pages dealer portal outside it, working from the same data.
Impact
Process first, CRM and data, Portal build, Pilot, then rollout
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